Eat Speak Learn – Allied Health Services, ABN: 20914608440 (“us”, “we”, or “our”) recognises the importance of your privacy and respects your right to control how your personal information is collected and used.

We are an APP Entity as defined in the Privacy Act 1988 (Cth) (the “Act”). This privacy policy is aligned with the Australian Privacy Principles as set out in the Act and describes the way that we may collect, hold and disclose personal information.

This Privacy Policy applies to our website, www.eatspeaklearn.com.au (the “Site”) which is operated by us, and to the products and services provided by us.

In this policy :

• “Personal Information” means any information that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address, and phone number.
• “Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, memberships of a political organisation, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.

Collection

To provide our services to you, we may collect:

• Personal Information such as your contact details (name, email address, phone number), business or company name, and payment and billing information.
• Sensitive Information, with your consent, including medical reports, health history, referrals, and other health-related details necessary for delivering services.
• Automatically Collected Information such as website visitor data, IP addresses, browser types, and device information. This information may be combined with Personal Information for improved services

Use of Artificial Intelligence (AI)

We use AI technologies to enhance the quality, efficiency, and accuracy of our services, including administrative operations and service delivery. These technologies may assist with:

• Analysing anonymised data to improve service outcomes.
• Automating routine administrative tasks, such as appointment scheduling or document generation.
• Supporting practitioners in providing personalised care.

We are committed to ensuring that the use of AI is aligned with this Privacy Policy. When AI is used, your Personal Information will be anonymised or pseudonymised wherever possible to protect your privacy.

We do not use AI to make decisions that may significantly affect you without appropriate human oversight.

Use & Disclosure

Personal information collected by us will generally only be used and disclosed for the purpose for which it was collected. This includes:

• Maintaining your account and contact details.
• Providing our products and services.
• Processing payments.

We may disclose your Personal Information to third parties or contractors integral to the provision of our services, including service providers who may use AI technologies to support our operations.

Your health information may be disclosed to other medical service providers, such as general practitioners or specialists, with your consent or as required for health service delivery.

Aggregate or non-identifiable information may be used for research, market analysis, or other purposes.

We do not disclose, sell, share, or trade your Personal Information to any third parties unless we first receive your consent.

Access & Accuracy

You can access and/or correct information we hold about you at any time by contacting us at practicemanager@eatspeaklearn.com.au. We will respond to your request within a reasonable time and may charge an administration fee to cover associated costs.

Storage & Security

We take reasonable steps to protect your information, including:

• Securely storing information electronically (which may involve third-party data centres, potentially overseas) and physically.
• Employing technical measures like encryption, password protection, and SSL.
• Regularly assessing data security measures, including those involving AI technologies.

Despite these efforts, no security measures can guarantee 100% protection. You are responsible for maintaining the secrecy of passwords and account information.

Data Breach Notification Scheme

If we suspect a data breach, we will assess the situation under the Notifiable Data Breach Scheme. For eligible breaches, we will notify affected individuals and the Office of the Australian Information Commissioner.

AI-Specific Practices

• We conduct regular reviews of AI technologies to ensure compliance with ethical guidelines and privacy legislation.
• AI tools are configured to prioritise data security and minimise risks to privacy.
• Human oversight is maintained in decision-making processes involving AI.

Identifiers

An identifier is a unique number assigned to an individual to identify them. Identifiers include Medicare Numbers and Tax File numbers. We will not adopt as our own any identifier of you or use or disclose an identifier of you which has been assigned by a government agency, unless permitted under the Act.

Career Applications

Employment applications and resumes collected by us are safely and securely stored and only used for the purposes for which they were collected.

Contact Us

If you have any questions about this Privacy Policy or our use of AI, please contact us at practicemanager@eatspeaklearn.com.au.